Our clinical expertise and outcomes
A key partnership: referring physician and treating therapist
SSM Health Physical Therapy is devoted to improving function and quality of life for our patients. We are confident in the quality of the care we provide, and our patients validate this on a regular basis through our net promoter scores, online reviews and positive and inspiring success stories. We measure our patients’ satisfaction with the care we provide, as well as their therapists’ knowledge, professionalism and courtesy among other key factors. In addition, we receive similar feedback from our patients regarding our front desk staff who play an integral role in the patient experience.
As a highly-trained physician, in an era of providing value-based care, you may be interested in highlights from our recent patient satisfaction survey results:
Our patient surveys show we provide value-based care
respondents called therapists caring, compassionate and encouraging
rated their therapist as experienced, knowledgeable and skilled
said their therapist had a genuine interest in them as a person
In addition, we measure patient-reported functional outcomes and have a team dedicated to ensuring the highest quality clinical care. Our clinical services, education and outcomes teams partner to provide our clinicians with the most up-to-date information and training regarding rehabilitation interventions, evidence-informed practice and researched-based techniques.
Our clinical outcomes team works diligently to provide pertinent clinical data to our therapists that can be used to assess a patient’s specific needs based on a condition and diagnosis. Our therapists use this information to develop a care plan that, in partnership with the patient and his/her goals, can help the patient heal and get back to life safely and efficiently.
Throughout the patient’s treatment, we can partner with you to share appropriate, pertinent outcomes as referenced above. This keeps you up-to-date on your patient’s progress and outcomes, allowing you to determine if a care plan requires adjustments based on performance and feedback.
Highlights of our current data:
- More than 13 million* patient-reported outcomes survey
- Patients’ feedback during care to measure how they’re improving, and ensure each patient is receiving an exceptional clinical experience
- ninety eight percent of our patients reported their treating therapist was not only caring, compassionate and encouraging, but experienced, knowledgeable and skilled
For more information or to secure a report regarding your patient’s outcomes, please email us at [email protected]. Share your location and the information you’re interested in receiving and an appropriate team member will contact you.
Why partner with us?
We have the same overall goals: obtaining outcomes and delivering exceptional patient experiences. In addition, we have sophisticated platforms to effectively share data with you.
Experience our compassionate approach and work with us to help your patients heal and get back to work, athletics and daily life.
*Total Select Medical Outpatient Division surveys.